Support

Write to support@taporagame.com — we answer within 2 working days.

Before you write

The game feels out of sync with the music

Run the latency calibration in the settings, once per audio setup. Bluetooth headphones add far more delay than wired ones or the built-in speaker, and the delay differs from one model to the next — calibrate again whenever you switch. Calibration stays on the device, so a new phone needs its own pass.

My progress did not follow me to a new device

It cannot yet. Your account is anonymous and has no login, so it lives with the installation: a new phone starts a new account. An optional way to sign in and carry your progress over is planned — until it ships, keep the game installed on the device that holds your scores.

I want to report an offensive nickname

Use Report a nickname at the bottom of the profile screen: it opens a pre-filled mail to us. Tell us the nickname, where you saw it and why. We can rename or blank a nickname and suspend the account behind it — see fair play.

A note refuses to register

A hit is a circle crossing, not a tap: the thumb has to cross into the target's circle. Keep both thumbs on the glass and slide from one position to the next. Multi-tap notes are the one exception — each of their taps needs a fresh contact.

I want my data, or I want it deleted

See the privacy policy and the account deletion page.

Contact us

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