Support

Write to support@taporagame.com — we answer within 2 working days.

Before you write

The game feels out of sync with the music

Run the latency calibration in the settings, once per audio setup. Bluetooth headphones add far more delay than wired ones or the built-in speaker, and the delay differs from one model to the next — calibrate again whenever you switch. Calibration stays on the device, so a new phone needs its own pass.

My progress did not follow me to a new device

Progress is synchronised through your account. An account that has never been linked to Sign in with Apple or Google Sign-In only exists on the device that created it. Link it on the old device first, then sign in with the same identity on the new one — scores merge, keeping the best of each.

I paid for a set and it did not unlock

Use "Restore purchases" in the settings while signed in to the store account that paid. If it still does not appear, write to us with the receipt from Apple or Google and we will unlock it. Refunds themselves are handled by the store — see the terms.

A note refuses to register

A hit is a circle crossing, not a tap: the thumb has to cross into the target's circle. Keep both thumbs on the glass and slide from one position to the next. Multi-tap notes are the one exception — each of their taps needs a fresh contact.

I want my data, or I want it deleted

See the privacy policy and the account deletion page.

Contact us

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